Work and Kindness

I work 3 days a week for an optometrist. My duties require me to work the front desk and some optician work, such as repairing frames,adjusting frames and removal of lenses. I take patients from the waiting area to the doctors rooms, do some testing for the doctors etc.. In recent weeks (being that I am the first person you see when you walk through our office doors) I have literally had my "head bit off" by at least 3 patients. Why does patients and patience have to sound so much alike, but are not even close to being alike? But then again I am on a quest for serenity this coming year...but sometimes my daily tasks make it hard for me to see the peaceful  things that God gives me each day. So as I think back over the last couple of weeks my mind wonders to the older man (Mr. Deneal) that came in with flowers for me, out of the blue! No he wasn't asking me out or "flirting", he just simply said to me, " You are always so kind when I come in here to get my frames adjusted and I told my wife that you are always smiling and kind, so I wanted to bring you something to say thank you." So when did 3 or 4 cranky patients (people) out weigh the one good person or act of kindness? Why does my mind always go back to the bad and not focus on the good? Maybe I need to focus on the good, lovely the kind. I mean thats what the Bible says to do. My husband preached about this very thing on Wednesday night at church. Redirecting your thoughts to that which is good and pure. So for me today I focus on Mr. Deneal and the lovely flowers of thanks and as for the cranky people.... I will pray for the Christmas cheer to come upon them....quickly!